At Lasercut we aim to do everything we can to protect any personal info we collect about you, whether it’s through our website, by email, on the phone or our mailings. On May 25th 2018 the EU introduced its General Data Protection Regulation (GDPR), meaning companies must only collect relevant information, explain what they’re doing with it, and share it with you if you ask for it. The next section is a bit dull, unlike us, but GDPR is ultimately here to protect you and the following explains how we at Lasercut approach it.
When you visit our website, we may automatically collect standard internet and website log information and details of patterns about how you behave. This includes info about your Internet service provider, your operating system, browser type, domain name, the Internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the webpages you request and the date and time of those requests. This may allow us to find out which bits of our website are popular and which ones need improving.
Contacting us by phone; by email; in-person (including the exchange of business cards); signing up to our mailing and/or availability list; through an online enquiry form; through social media messaging platforms, including Facebook.
If you interact with us in any of the ways listed above, you may need to share some personal infoto help deal with your enquiry. If you do choose to share this personal info, we will collect that info for our own use only (we promise not to share) and for the purposes described in this policy.
We aim to collect the minimum but where you share personal details, we may collect the following:
This info will be collected primarily from you as info voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with) infrmation from public sources, third party service providers, individuals who you have indicated have agreed for you to provide their personal information, government, tax or law enforcement agencies and other third parties.
If you contact us using Facebook Messenger, Instagram or Twitter we receive your basic account info that you publicly share (first name, last name, gender, locale, profile picture, time zone) from the relevant social media site. We may use this info to respond to your message – e.g. using your name for a booking confirmation. We do not keep this info longer than required to do this and we do not combine it with data collected on this website.
It’s important that we keep you safe and prevent crime, therefore CCTV is in operation during your visit to our studio and workshop. Please note if we are requested to provide CCTV images of you or any other personal info relating to you by police or any other government authority investigating suspected illegal activities, we are obliged do so.
Lasercut may use info about you for purposes described in this policy or as otherwise disclosed to you on our website or with our services. For example, we may use info about you for the following:
These are the key ones we know of, but this policy may be updated in the future if our needs or the legal requirements change. Personal info will be stored in computerised files and electronic databases as set out in detail below.
In most cases, the info that Lasercutg processes about you is required to deal with your enquiry, or required by law, or is necessary for the exercise of our business needs.
Your personal info will be made available for the purposes mentioned above (or as otherwise notified to you from time to time), on a ‘need-to-know’ basis and only to responsible management, accounting, legal, logistics, audit, compliance, information technology and other staff who properly need to know these details for their roles within Lasercut.
We may disclose specific info upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law. We will not sell your personal info to any third party.
We’re not pushy people. Lasercut may send you info about our latest products, services and events, which may be of interest to you and may invite you to take part in market research or request feedback on our products and services. This communication may occur by e-mail or telephone.
We will only do this if you give us consent and will tell you of how to opt-out of receiving such communications where we are required to do so in accordance with the law. For example, you can opt-out of receiving our newsletter by clicking the “unsubscribe” link on any email that we send to you.
While we aim to do all we can to safeguard your personal info which are consistent with relevant laws, the nature of the internet is such that it poses security risks for everyone.
You have the right to review your personal info held by the Company (including any profiling information) and have certain inaccurate information about you corrected. Under UK law, a request for access to your personal data needs to be in writing and accompanied by the statutory fee of £10.
If you’d like to request it or would like to contact Lasercut about its data processing activities, please contact us via email at firstname.lastname@example.org or by post at Office Manager, Lasercut Works Limited, 12 Raymouth Road, London SE16 2DB.
We will keep your details on record until we have completely dealt with your request, enquiry or application and then for a reasonable period afterwards, in accordance with data protection and other applicable legislation.
Lasercut may keep your details on record for as long as is necessary for the purposes set out above and will then endeavour to delete your details in accordance with data protection and other applicable legislation.
If you agree to cookies from our website by clicking “OK” or by continuing to use the website, we will set cookies on your computer. If you wish to delete the cookies we have set on your computer, please refer to your browser ‘Help’ menu.
We will regularly review this policy meaning we may change it from time to time by updating this page to reflect changes in the law and/or our privacy practices. The date at the top of this policy will be updated accordingly.
We encourage you to check the date of this policy when you visit the website for any updates or changes. We will notify you of any modified versions of this policy that might materially affect the way we use or disclose your personal info.
By using our website, submitting your personal info to us and/or registering an account, you consent to the use of your personal information as described in this policy (as amended from time to time).
This policy only extends to the website and does not, therefore, extend to your use of, provision of data to and collection of data on any website not connected to us to which you may link by using the hypertext links within this website.
If you have any questions about this policy, please contact us at:
Lasercut Works Limited
12 Raymouth Road