Lasercut Works
Privacy Policy – December 2018

We take
your privacy
seriously.

At Lasercut we aim to do everything we can to protect any personal info we collect about you, whether it’s through our website, by email, on the phone or our mailings. On May 25th 2018 the EU introduced its General Data Protection Regulation (GDPR), meaning companies must only collect relevant information, explain what they’re doing with it, and share it with you if you ask for it. The next section is a bit dull, unlike us, but GDPR is ultimately here to protect you and the following explains how we at Lasercut approach it.

This privacy policy applies to the website www.lasercutworks.com which is run by Lasercut Works Limited (please, call us Lasercut), a company registered in England and Wales with company number 08340894, of 12 Raymouth Road, London, SE16 2DB, UK.

This Privacy Policy explains how we at Lasercut, use and disclose your personal info when you visit our website and when you contact us through email, post, telephone or in-person. The info you provide to us through our website will only be collected and used by us and we’re happy to provide you with details about the use of your personal info whenever you like – you only need to ask.

What type of info does Lasercut collect and why?

When you visit our website, we may automatically collect standard internet and website log information and details of patterns about how you behave. This includes info about your Internet service provider, your operating system, browser type, domain name, the Internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the webpages you request and the date and time of those requests. This may allow us to find out which bits of our website are popular and which ones need improving.

Our collection of website use information may also involve the use of cookies (not the delicious type) and Web beacons. Please see the “Cookies” section below for more info.

Our website allows you to interact with Lasercut in various ways, including:

Contacting us by phone; by email; in-person (including the exchange of business cards); signing up to our mailing and/or availability list; through an online enquiry form; through social media messaging platforms, including Facebook.

If you interact with us in any of the ways listed above, you may need to share some personal infoto help deal with your enquiry. If you do choose to share this personal info, we will collect that info for our own use only (we promise not to share) and for the purposes described in this policy.

What type of personal info does Lasercut collect?

We aim to collect the minimum but where you share personal details, we may collect the following:

  • – your full name
  • – your contact details e.g. address, telephone numbers and e-mail address
  • – your specified location (for sales customers only)
  • – the reason for your contact
  • – information necessary for legal compliance
  • – where you “like” us or make posts on our pages on social networking websites, such as Facebook, Twitter and Instagram.

This info will be collected primarily from you as info voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with) infrmation from public sources, third party service providers, individuals who you have indicated have agreed for you to provide their personal information, government, tax or law enforcement agencies and other third parties.

What type of info we collect using social media messaging platforms?

If you contact us using Facebook Messenger, Instagram or Twitter we receive your basic account info that you publicly share (first name, last name, gender, locale, profile picture, time zone) from the relevant social media site. We may use this info to respond to your message – e.g. using your name for a booking confirmation. We do not keep this info longer than required to do this and we do not combine it with data collected on this website.

Do we collect sand share information through CCTV?

It’s important that we keep you safe and prevent crime, therefore CCTV is in operation during your visit to our studio and workshop. Please note if we are requested to provide CCTV images of you or any other personal info relating to you by police or any other government authority investigating suspected illegal activities, we are obliged do so.

How does Lasercut use info about you?

Lasercut may use info about you for purposes described in this policy or as otherwise disclosed to you on our website or with our services. For example, we may use info about you for the following:

  • – to respond and/or deal with your enquiry (it’s pretty helpful to know your name in this case);
  • – to improve our products and services and to ensure our website looks good and is easy to use on your computer, tablet or mobile
  • – to administer our website;
  • – to contact you by e-mail or phone for any of the above reasons (again, pretty helpful)
  • – subject to your consent where required under the law, to carry out e-mail marketing that you have opted-in for
  • – to perform any contract Lasercut has with you
  • – and for compliance with legal, regulatory and other good governance obligations.

These are the key ones we know of, but this policy may be updated in the future if our needs or the legal requirements change. Personal info will be stored in computerised files and electronic databases as set out in detail below.

In most cases, the info that Lasercutg processes about you is required to deal with your enquiry, or required by law, or is necessary for the exercise of our business needs.

Does we share personal info with third parties?

Your personal info will be made available for the purposes mentioned above (or as otherwise notified to you from time to time), on a ‘need-to-know’ basis and only to responsible management, accounting, legal, logistics, audit, compliance, information technology and other staff who properly need to know these details for their roles within Lasercut.

We may disclose specific info upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law. We will not sell your personal info to any third party.

What choices does Lasercut offer you regarding email marketing?

We’re not pushy people. Lasercut may send you info about our latest products, services and events, which may be of interest to you and may invite you to take part in market research or request feedback on our products and services. This communication may occur by e-mail or telephone.

We will only do this if you give us consent and will tell you of how to opt-out of receiving such communications where we are required to do so in accordance with the law. For example, you can opt-out of receiving our newsletter by clicking the “unsubscribe” link on any email that we send to you.

What safeguards are in place to protect your personal info?

While we aim to do all we can to safeguard your personal info which are consistent with relevant laws, the nature of the internet is such that it poses security risks for everyone.

What rights do you have to review and amend personal info?

You have the right to review your personal info held by the Company (including any profiling information) and have certain inaccurate information about you corrected. Under UK law, a request for access to your personal data needs to be in writing and accompanied by the statutory fee of £10.

If you’d like to request it or would like to contact Lasercut about its data processing activities, please contact us via email at studio@lasercutworks.com or by post at Office Manager, Lasercut Works Limited, 12 Raymouth Road, London SE16 2DB.

Keeping you informed

We will keep your details on record until we have completely dealt with your request, enquiry or application and then for a reasonable period afterwards, in accordance with data protection and other applicable legislation.

Lasercut may keep your details on record for as long as is necessary for the purposes set out above and will then endeavour to delete your details in accordance with data protection and other applicable legislation.

How we use cookies

Like many websites, when you visit our website or click on an advert of ours on another website we issue ‘cookies’ or unique code that allows us to identify your computer. We use cookies to note the different areas of our website recently accessed through your computer. We will use the information collected in this way to tell you about services or products which might be of interest to you when you make further visits to our website, or through other websites from which we provide advertisements. Most web browsers automatically accept cookies, but your browser’s settings can be altered to prevent this. In addition, Cookies can be deleted from your hard-drive. How you do this will depend upon the Internet browser that you use. Please refer to your relevant Internet browser manufacturer’s website where you should be able to receive the info you need.

Your consent to cookies

We may need to ask for your consent to the use of cookies set out in this Privacy Policy when you first access the website and if we introduce any new cookies to the website. If so, when you first visit the website a banner will appear asking you to accept the cookies that we set on the website.

If you agree to cookies from our website by clicking “OK” or by continuing to use the website, we will set cookies on your computer. If you wish to delete the cookies we have set on your computer, please refer to your browser ‘Help’ menu.

Changes to this Privacy and Cookies Policy

We will regularly review this policy meaning we may change it from time to time by updating this page to reflect changes in the law and/or our privacy practices. The date at the top of this policy will be updated accordingly.

We encourage you to check the date of this policy when you visit the website for any updates or changes. We will notify you of any modified versions of this policy that might materially affect the way we use or disclose your personal info.

By using our website, submitting your personal info to us and/or registering an account, you consent to the use of your personal information as described in this policy (as amended from time to time).

This policy only extends to the website and does not, therefore, extend to your use of, provision of data to and collection of data on any website not connected to us to which you may link by using the hypertext links within this website.

Contact details

If you have any questions about this policy, please contact us at:

By Post:
Office Manager
Lasercut Works Limited
12 Raymouth Road
London
SE16 2DB

By email:
studio@lasercutworks.com

Thank you.

Mum's the word.